EXPERIENCE

2023-2026 System Administrator

Livingston Parish Government

• Administer and maintain the organization's network infrastructure, including routers, switches, firewalls, and wireless access points.

• Manage and monitor the performance and security of servers, both physical and virtual.

• Install, configure, and maintain server software and applications.

• Implement and enforce security policies and practices to safeguard sensitive government data.

• Provide technical support to end-users, including troubleshooting hardware and software issues.

• Assist with the setup, configuration, and maintenance of workstations, laptops, and mobile devices.

• Develop and maintain backup and disaster recovery plans to ensure business continuity.

• Perform regular backups, test recovery procedures, and update documentation.

• Maintain detailed records of network configurations, system changes, and software licenses.

• Share knowledge and expertise with colleagues to enhance the overall IT capability of the department.

• Subject to call regarding critical infrastructure and emergencies.

2023-Present Deputy #OEP-6

Livingston Parish Office of Homeland Security and Emergency Preparedness

• Support emergency response operations for industrial, environmental, and hazardous materials incidents using the Incident Command System (ICS) framework.

• Prepare and maintain incident documentation, situation reports, after-action reports, operational plans, and other ICS-related forms to support response and recovery efforts.

• Coordinate field deployments, personnel, equipment, and logistics while maintaining communication between clients, responders, and incident management teams.

• Deploy, configure, maintain, and troubleshoot H2S monitoring systems, wireless gateways, and remote monitoring equipment to support field operations and personnel safety.

• Participate in emergency response exercises, planning activities, and real-world incidents while assisting with operational readiness and client support.

• Provide IT support for corporate infrastructure, including systems administration, network maintenance, hardware deployment, technical troubleshooting, and technology improvement initiatives.

2021-2023 Advanced Repair Agent

Best Buy Geek Squad

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.

• Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.

• Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.

• Provided technical support and troubleshooting for customers' computers, laptops, tablets, and other electronic devices.

• Installed and configured operating systems, software applications, and antivirus programs.

• Conducted data backup and recovery procedures to safeguard customers' data.

• Assisted customers with setting up wireless networks, printers, and other peripherals.

• Educated customers on the use of technology and provided recommendations for upgrades or replacements.

EDUCATION ACCOMPLISHMENTS AND AWARDS

Associate in Occupational Studies, Information Technology

ITI Technical College

2026-Present Emergency Response & IT Specialist

The Response Group (TRG)

• Assisted in coordinating response efforts during natural disasters, such as hurricanes, floods, or wildfires.

• Conducted workshops and presentations to educate the public on emergency preparedness and response strategies.

• Helped maintain communication channels between different agencies and organizations during emergencies.

• Assisted in recruiting, training, and coordinating other volunteers involved in emergency preparedness and response activities.

• Operated and maintained radio communication equipment to facilitate real-time communication between emergency responders and coordinated programming for emergency broadcasts to disseminate crucial information to the public.

Gold Award Graduate

Highest GPA of Class 2024

ITI Technical College

IS-00130.a: How to be an Exercise Evaluator

IS-00922.a: Applications of GIS for Emergency Management

IS-00120.c: An Introduction to Exercises

IS-00100.c: Introduction to the Incident Command System, ICS-100

IS-00200.c: Basic Incident Command System for Initial Response, ICS-200

IS-00201.a: Forms Used for the Development of the Incident Action Plan and Incident

IS-00230.e: Fundamentals of Emergency Management

IS-00235.c: Emergency Planning

IS-00700.b: An Introduction to the National Incident Management System

IS-00703.b: National Incident Management System Resource Management

IS-00800.c: National Response Framework, An Introduction

© 2024 by Brendan Anderson.